What is the router used for?
It is made to connect devices to your online network without cables. That way, you can access the internet wirelessly, with your computer, laptop, Smartphone and more.
Why do cables come with the package?
The router needs to be connected to a power source and a modem in order to function. Your compatible devices will not need cables once the router is installed; however, initial setup may involve some connectivity.
What is the wireless signal range?
It depends on many factors, including obstructions, neighboring networks, baby monitors and cordless phones. In a pure environment, this router can transmit data about 250-300 feet. This router can cover most residential settings.
Can I wirelessly connect multiple devices?
Yes, it will just require more bandwidth (a rate of data transfer). Your router can support far more devices than your internet service provider can, so this will not be an issue.
Will my wireless internet be protected from intruders?
Yes, this router supports the most current Security Protocols and Encryption Types to allow you to easily keep out unwanted intruders to your wireless network. You will be prompted to create security passwords upon setup.
What are Gbps and Mbps and how do they affect routers?
Gbps, or Gigabits per second and Mbps, or Megabits per second, are units of data transfer rate. Basically, the larger the amount, the faster the connection speed. For example, 300 Mbps will have a faster wireless connection speed than 150 Mbps. 1 Gigabit per second (1 Gbps) is equal to 1000 Megabits per second (1000 Mbps).
I've setup the router according to the instructions but why don't I have internet?
If you are installing the unit as a normal primary Wireless Router you will need a working Ethernet connection. Your working Ethernet connection might come from a modem or from a port on the wall or a modem/router combo unit. The first step is to connect a computer with an Ethernet cable to that internet source to make sure the internet is working to that computer directly (without the Medialink router or any other router in the middle). If you don't have a computer with an Ethernet port, see the next FAQ question below. Once you have established that you can get to the internet with your computer, then put the Medialink router back into your network by connecting a cable from your modem or internet source directly to the BLUE WAN port on the Medialink router. Then connect your computer to the YELLOW LAN port of the Medialink router. You may not have internet at this point, but you will still be able to get to the settings page of the router at medialinksettings.com or 192.168.8.1 in an internet browser. Once you get to the settings page, go to System Settings > WAN Settings. Find "MAC" and choose "Clone Local MAC Address" from the drop-down list. Click Save. Power down your modem and your Medialink router. Power up the modem first and wait for it to fully restart and then power up the Medialink router and you should have internet.
What do I do if I still don't have internet and I don't have a computer with an Ethernet port?
First double check that the cable from your internet source (modem, ethernet port on a wall, modem/router combo unit etc) is going to the BLUE WAN port on the Medialink router and not the yellow port. If you have a modem or modem/router combo unit, unplug the screw-in style coax cable from the back of the modem. Unplug the power cable from the modem and the Medialink router. Connect the coax cable back to the modem. Power on the modem and wait for it fully restart. Then power on the Medialink router. If you still don't have internet after this or if you don't have a cable modem, you will have to call your ISP or network administrator if you are in a condo, dorm, or other building that provides internet to its units via an Ethernet jack on the wall, to tell them you have a new router and ask them to refresh the signal to your home.
